Motel 6 - Meth Update

So I spoke with Angela 800-557-3435 with Motel 6 Guest Relations (yeah, I know that sounds funny) on Friday. I told her what happened and tried one last time to get Eric his room back for the last two nights. I explained to her how difficult it is to get rooms in S.D. during the Comic Con. She said she understood, but would have to call me back within the hour. Well, I still haven't heard back from her. What in the hell is wrong with these people?